Email marketing lemons and rewards program lemons lead to a sour stomach on my birthdayLongHorn Steakhouse lured me into its restaurant for my birthday dinner with a “free dessert” email. I wound up with a crappy steak and headaches trying to access the code for my free dessert, which I unfortunately had to leave without […]
Email marketing lemon: Sending customers pictures of products, but then not allowing them to buyThis morning, a marketing lemon in my email inbox stopped me from looking at products on Etsy, and possibly buying them. There I was, just recovering from a marketing lemon in the shape of a form tossed at me by Stein Mart, […]
Marketing lemon on a form: An illustration of just how easy it is to lose people onlineThis morning, a marketing lemon on an online form almost stopped me from becoming a registered customer at Stein Mart. There I was, purchasing Tea Tree Oil Foot Repair Balm on the Stein Mart website because prices were too high […]
A new column dedicated to documenting — and hopefully ridding the Internet of — marketing lemons, one at a timeI’ve long been a collector of marketing lemons: Mistakes, bloopers, gotchas, boondoggles, and annoyances that make it harder for people to do business with or buy from a company.Today, after running across two lemons, one after […]
Graphics are good … but think about your readers when choosing them!Two thoughts about graphics and marketing content:I love graphics, all sorts of graphics: infographics, photographs, charts, you name it.I’m a proponent of “less is more” when it comes to marketing content, especially when it comes to ebooks.I wrote my own treatise on the topic […]
Why do bad things happen to good marketers? Are you one of those people who always seems to run into glitches and snafus on the web — terrible email marketing messages, broken forms, unreadable pdfs, nonsensical writing, mystifying online shopping processes? Then you, my friend, may be, like me, a damn-good, empathetic marketer. It’s my theory […]
When online chat goes wrong: Frustration, multiplied Are you now using or have you ever used Audible.com? I was a customer several years ago, paying $14.95 a month for an ebook, and stockpiling ebooks when they went on sale. Finally, when my ebook library far outgrew my capacity to listen, I put my account on hold. […]
