In a span of just four days, I had two emails pop into my inbox with an acronym in the subject line -- an acroynm I understood ONLY because I'm in marketing.
What's the acronym?
It's FOMO. Fear of missing out.
Lookie here, at the first instance:
Now, how many consumers are going to know what FOMO is?
I asked my husband, who owns a pest control company. He's not a marketer, but is Internet savvy. He said he'd never heard of FOMO.
I couldn't help but wonder why this happened, as I seriously doubted that most consumers on this brand's list would know what FOMO meant. I figured that someone, somewhere, came up with the "FOMO alert" strategy, and then told someone else to send this particular "FOMO alert" mailing.
So, understandably, that final someone in the chain wrote the subject line: "FOMO Alert!"
Now had that been the only instance of a company throwing FOMO at me, it would not have been a big deal, certainly nothing worth writing about.
Complain to the husband, delete, move on.
But then, just a few days later, I got ANOTHER email with FOMO in the subject line!
NOW the topic is worth writing about.
What's up with that?
Do marketers think consumers know what FOMO means?
DO consumers know what it means?
I took a quick, decidedly unscientific poll on my Facebook page because most of the people I'm friends with aren't in marketing.
Out of the 17 people who responded:
Are you okay with the possiblity that more than 50 percent of the people who receive your email may NOT understand what your subject line means?
If so, if you're okay with it, then by all means: Use FOMO in your subject lines.
If not, then tweak your subject lines. Or, pass this message along to those who create them.
I bet your bottom line will thank you.
I spotted another usage of FOMO in my inbox recently, this time from Audible.
This instance seems particularly egregious because the writer spelled out OOO -- out of the office -- but not FOMO.
These FOMO goofs are a direct consequence of the curse of knowledge: the marketers are so steeped in their own world, and so familiar with their own jargon, that they miss the fact that readers might not get what they're saying.
These FOMO goofs are also a great reason why your firm should have a marketing editor on call; she'll catch these sorts of errors in your content before you publish.
Do you sweat the small stuff? Do you want your online presence to inspire trust and confidence? Do you grit your teeth when others don't care enough about YOUR web experience? Are you all about creating an excellent website and excellent content that makes it easy for people to get to know, like, and trust you and buy your stuff?
I think we might be soul mates. And I'd love for you to join my tribe.
When you do, I'll alert you to new blog posts, new programs and products, and new ways for you to create excellent, frictionless, online experiences that lead more people to YES! I promise to be relevant and real, and to send only thoughtful content and advice.