May 2017 | The Write Idea

Monthly Archives: May 2017

Customer service bomb: When online chat goes awry

By Renae Gregoire

When online chat goes wrong: Frustration, multiplied   ‚Äč Are you now using or have you ever used Audible.com?  I was a customer several years ago, paying $14.95 a month for an ebook, and stockpiling ebooks when they went on sale. Finally, when my ebook library far outgrew my capacity to listen, I put my account on hold. […]

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